FAQ

Processing time depends on the type of clothing and the volume of laundry. Typically, we complete regular service orders within 24 hours and express service orders within 12 hours.

Yes, we use environmentally friendly chemicals that do not cause skin irritation. All products we use have been tested and approved by health authorities.

You can order laundry service through the My Laundry app available on Google Play Store and Apple App Store. Simply select the service, enter your address, and wait for our confirmation.

No, delivery fees are included in the service price. We provide free delivery service for designated areas within Cilacap.

If your clothes get damaged, we take full responsibility. Please contact us within 24 hours to file a warranty claim.

Yes, we accept special fabric items like silk, satin, and other delicate fabrics. We use special washing techniques to maintain the quality of the fabric.